Frequently Asked Questions

• What does door-to-door delivery mean?

It means the driver will pick up your car from the front of your garage and deliver it to the door of your new location. However, the driver will get as close to your door as possible while considering the local traffic laws, driver safety and the safety of the vehicles on the auto transport truck. If you live on a main road (at least 2 lanes wide) with no overhanging trees and no low bridges and the access to your road allows for the weight and size constraints of the auto transport, the driver will pick up or deliver your vehicle right at your door. If it is determined that he cannot safely load at your door, please direct the driver to the nearest safe loading zone. (i.e. a grocery store, school or church parking lot or any other location that is large enough and accessible). 

• How long does it take?

The best way to ensure a smooth move is to plan ahead.  There are two elements to the duration of the entire process:
Pick up time is the amount of time needed to locate and assign a specific transport truck once your order is received.
Transport time is the duration from the time the vehicle is loaded on to the transport truck at origin until it is delivered at the destination.
Pick up time is normally between 2 and 10 days. It may be longer in remote locations away from Interstate shipping lanes, during in climate weather and during the busy moving season (mid April to mid September).
Transit time is normally 7-10 days depending upon route and location. Remember that the truck usually carries 9-10 cars at a time. The driver loads and unloads as he travels across country. There are also federally mandated restrictions on the number of hours the driver may be on the road in a given time period and sometimes delays due to security checks at weigh stations.
 

• What kind of truck will it be transported on?

Your vehicle will be transported on a  car Auto Transporter, like the ones you see transporting new cars. These trucks are 80 feet long (that is 20 feet longer than a conventional freight truck or moving van) and weigh close to 80,000 lbs fully loaded and are almost 14 feet high. They are therefore very hard to maneuver and are restricted to main roads that do not have any overhanging trees or low clearance bridges. Please bear this in mind when directing the truck to your home! 
 

• Will my car go to a terminal?

In some cases it is necessary to use a local terminal to pick up or deliver your vehicle. This makes the loading and unloading process more efficient. 
  

• Can I put anything in my trunk?

NO. Due to September 11th, the DOT (Dept. Of Transportation) does not allow any kind of personal belongings in the transported cars, and the carriers will be fined. 
  
 

• How much notice is needed?

The more advance notice you can give, the more likely your shipment is to move through the system efficiently. Two weeks is normally sufficient.